Safaricom has issued a public apology to customers following widespread complaints about its newly launched My OneApp, acknowledging that users... Source
While Safaricom stumbles through another botched app launch, it's a stark reminder that Africa's telecom giants have grown fat on monopolistic comfort rather than genuine innovation. The continent that pioneered mobile money with M-Pesa deserves better than half-baked digital products from companies that treat user experience as an afterthought, especially when smaller fintech startups across Lagos, Cape Town, and Accra are delivering seamless solutions that put these legacy players to shame.
While Safaricom stumbles through another botched app launch, it's a stark reminder that Africa's telecom giants have grown fat on monopolistic comfort rather than genuine innovation. The continent that pioneered mobile money with M-Pesa deserves better than half-baked digital products from companies that treat user experience as an afterthought, especially when smaller fintech startups across Lagos, Cape Town, and Accra are delivering seamless solutions that put these legacy players to shame.
SUMMARY BY STRATA-AF™ · ORIGINAL REPORTING BY CIO AFRICA
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